Uber lost and found index.jpeg

From Phones, Luggage Bags To Gas Cylinders - See What People Are Leaving Behind In Ubers

Press Release

June 10, 2022, 3:24 p.m.

Uber is releasing its sixth annual Lost & Found index as the country begins to open and more people around the world safely resume their travels.

The annual Uber Lost & Found Index provides a snapshot of riders’ most commonly forgotten items and most unique lost items, as well as which cities have been most forgetful, which times of day and days of the week riders forget items most, and of course, tips on how to get your lost items back using the Uber app.

Phones, keys, wallets/purses made the usual list of items left by Uber riders. While the unusual list of items includes clothing, ice cream, and a gas cylinder, luggage bags, umbrellas, bottled water, and visa cards were among the most regularly forgotten items.

According to the Uber Lost & Found Index, Accra topped the list as the most forgetful city in Ghana. The Index also shows riders are most forgetful on Fridays and Saturdays.

We’re back with Uber’s annual Lost & Found Index. As the world gets going again, we look forward to helping return these lost items, no matter how unique they may be,” says Marjorie Saint-Lot, General Manager for Uber Ghana & Cote d'Ivoire

See the full details below:

The 10 Most Commonly Forgotten Items in Ghana:

  • Phones
  • Wallet/purse
  • Bottled water
  • Luggage/bags
  • Keys
  • Powerbank
  • Adapter
  • Clothing
  • Backpack
  • Umbrella

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The Most "Forgetful” City:

  • Accra

Most Forgetful Days:

  • As we’ve seen consistently across Ghana, Uber riders are most forgetful on Fridays and Saturdays.

If you’re one of those people who left something behind, look no further than this, which outlines the simple steps you can take the next time you leave something behind in your Uber

The best way to retrieve a lost item is to call the driver - but if you leave your phone itself in an Uber, you can login to your account on a computer. Here’s what to do:

  1. Tap “Your Trips” and select the trip where you left something
  2. Tap “I lost an item”
  3. Tap “Contact driver about a lost item”
  4. Scroll down and enter the phone number you would like to be contacted at. Tap submit.
  5. If you lost your personal phone, enter a friend’s phone number (you can do this by logging into your account on a computer or using a friend’s phone).
  6. Your phone will ring and connect you directly with your driver’s mobile number.
  7. If your driver picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you.
  8. If your driver doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you.

So, whether you forgot your groceries for the month or you’re stuck outside because you forgot your keys on the ride, help is at your fingertips!


tag: ride-hailing, Transportation, press release, Uber,


Verny Joy Author

Verny loves to write poetry, fiction and quotes. Her love for writing landed her in journalism. She loves gadgets and travelling to explore new places.