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Ghana: Fidelity Bank Unveils Kukua, A WhatsApp Banking Assistant


Oct. 7, 2020, 10:40 a.m.

To ensure that customers to conduct personalized online transactions from any location, Fidelity Bank Ghana Limited has introduced Kukua, its WhatsApp Banking Assistant.

The 24-hour WhatsApp Banking Assistant, fully conversant with the bank’s suite of offerings to answer questions through cutting edge technology.

This forms part of Fidelity Bank’s, Together We’re More, brand promise that views success as a collaborative effort between itself, customers and the general public.

Speaking on the WhatsApp Assistant, Nana Esi Idun-Arkhurst, Divisional Director, Retail Banking of Fidelity Bank Ghana, stated:

“We are excited to offer accessible round the clock banking services on WhatsApp, a platform that the majority of Ghanaians and our customers frequently use. Our retail customers can now initiate a number of transactions including fund transfers, airtime top up, exchange rate checks, mini statement reviews, account balance checks and ATM and branch location; all in real time directly on WhatsApp with Kukua.”

“Kukua joins our innovative portfolio of digital products such as our mobile app, online banking, online account opening, USSD, cards and many others,’’ she added.

Mrs. Idun-Arkhurst explained that Fidelity Bank will continue to leverage technology to create simple and innovative solutions for customers to enjoy banking services in a seamless and secure manner.

Speaking on the strength of Kukua’s cybersecurity, Fidelity’s Head of Transaction and Electronic Banking, Gladys Thompson noted that Kukua has cutting edge security and all her interactions are secure with customers’ data and privacy protected.

Underscoring Fidelity’s internal development capabilities, Kukua was conceived in-house as a project to create digital solutions to better serve its customers.

Fidelity Head of Customer Experience, Comfort Armoo shared that “Kukua has been a labor of love and we are excited that she is finally here to attend to customer needs in real time.”

Fidelity’s introduction of Kukua is a realization of its continued commitment to make banking easier and convenient for all its customer segments through relevant and useful digital products and services.

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Dorcas Benewaa Author

Dorcas is an upcoming journalist. She loves the creative arts and loves to write about startups, digital arts and issues in the tech sector.